Contact

Deciding between two sizes, or waiting on a parcel? Send us a message and someone on our team will answer.

How to reach us

Saturday, Sunday and bank holidays: closed.

Twelve hours a day on weekdays — most questions get answered the same day they're asked.

Before you order

Sizing and fit
The most useful question you can ask. Tell us the size you normally wear, which brand it came from, and what you're deciding between — we'll give you a straight answer, including when it's that a piece runs small.

Materials and construction
What something is made from, how it's put together, and whether it holds up to the use you have in mind. These decide whether a purchase works, and they're what a product photo can't show.

Care and washing
Wash temperature, whether something needs separating, and how it looks after a year rather than a week.

Will it work with what you have?
Tell us what you're planning to pair it with. Most people are adding to what they own rather than starting over.

You'll hear back from someone who has handled the item, not a line lifted from a supplier sheet. We'd rather give good advice than process a return.

After you've ordered

Where's my parcel?
Your tracking number arrives by email once your order is dispatched. Allow 24 to 48 hours for the first scan — a quiet tracking page on day one is normal, not a sign that something has gone wrong.

Our delivery window runs 4 to 9 working days, so a few quiet days in transit are expected.

If it stalls, or tracking says delivered when nothing arrived, send us your order number. We'll raise the enquiry with the courier ourselves — that isn't something you should have to do.

Returns and refunds
Get in touch before posting anything back and we'll send the correct return address and a reference. You have 30 days from delivery, no reason needed, and that includes sale items. Full conditions are in our Returns & Refunds Policy.

Damaged, faulty or wrong item
A photograph and your order number is all we need. You choose between a replacement and a full refund, we cover the return postage, and there's nothing to argue about.

Cancelling an order
We can cancel free of charge before your order is dispatched. Email us as soon as you can — orders often go to fulfilment within a few hours.

Anything else
Press enquiries, partnerships, or feedback on the site — same address, and we'll pass it to the right person.

Two things that speed up a reply

Lead with your order number. It sits at the top of your order confirmation email. Without it, we're searching by name and email address, which typically adds a day.

Attach a photograph for anything visual. Damage, an incorrect item, or a question about colour or finish — an image resolves in seconds what a written description often can't.

Our policies

• Delivery — processing times, tracking, and what happens if a parcel goes astray
• Returns & Refunds — your 30-day window, statutory rights and how refunds are handled
• Privacy Policy — what we hold, why, and what you can require us to do with it
• Terms of Service — the terms your purchase is made under

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Company information

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The Brindlew team